Refund policy
Return & Refund Policy
Wash Warriors is committed to providing quality laundry pickup, wash, dry, fold, and delivery services. Please review our refund and cancellation policy before placing an order.
Refunds
Customers may request a refund within 7 days of the original transaction.
Refund requests must be submitted within this 7-day period. After 7 days, the transaction is considered final and is no longer eligible for a refund, except where otherwise stated in this policy.
Wash Warriors will review each eligible refund request before issuing a refund.
Order Weight Policy
When placing an order, customers are responsible for providing an accurate estimate of the weight of their laundry.
Refunds and cancellations are void for orders where the actual laundry weight exceeds the weight stated by the customer when the order was placed.
If the actual weight of an order is greater than the customer’s stated weight, Wash Warriors will send an invoice for the difference in cost.
If the customer has a valid payment card on file, Wash Warriors may charge the card on file for the additional amount owed.
The customer will not be eligible to cancel the order or receive a refund based on the difference in weight.
For example, if a customer places an order for 20 lbs but the laundry weighs 30 lbs, the customer will be responsible for the additional 10 lbs. An invoice will be sent for the additional amount owed, or the card on file may be charged if applicable.
Failed or Missed Pickup
Customers are responsible for making their laundry accessible at the scheduled pickup time and bringing the laundry out to the Wash Warriors representative when required.
If a customer fails to make the laundry accessible at the scheduled pickup time or fails to bring the laundry out to the Wash Warriors representative, the pickup may be considered a failed or missed pickup.
For a failed or missed pickup caused by the customer, Wash Warriors will issue a partial refund within 72 hours.
The partial refund will be reduced by a service fee to cover transportation costs and the time spent attempting to complete the pickup.
The amount of the service fee may vary depending on the circumstances of the attempted pickup.
A failed or missed pickup does not qualify for a full refund.
Cancellations
Orders may be cancelled subject to the refund rules above.
Once an order has been processed, picked up, washed, dried, folded, or delivered, cancellation may no longer be available.
Orders may not be cancelled or refunded because of an inaccurate or underestimated laundry weight when the actual laundry weight exceeds the weight stated by the customer.
How to Request a Refund
To request a refund, contact Wash Warriors with your order information and the reason for your request.
Phone: 859-823-9213
Email: washwarriors26@gmail.com
Wash Warriors will review each eligible refund request and process approved refunds according to the original payment method.
Policy Changes
Wash Warriors reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website and will apply to orders placed after the updated policy takes effect.