Shipping policy

Shipping & Delivery Policy

Last Updated: September 14, 2026

Wash Warriors provides local laundry pickup and delivery services and also offers merchandise through our online store. This Shipping & Delivery Policy explains how both types of orders are handled.

1. Laundry Pickup & Delivery

Laundry orders placed through Wash Warriors are local pickup and delivery services and are not shipped through standard mail carriers.

Customers are responsible for:

  • Providing an accurate pickup and delivery address.
  • Selecting an available pickup time.
  • Making their laundry accessible at the scheduled pickup time.
  • Bringing the laundry out to the Wash Warriors representative when required.
  • Being available to receive their laundry at the scheduled delivery time.

Wash Warriors will make reasonable efforts to complete pickups and deliveries within the scheduled timeframe.

Delivery times may vary depending on order volume, location, traffic, weather, and other circumstances.

2. Failed or Missed Pickup

If a customer fails to make their laundry accessible at the scheduled pickup time or fails to bring the laundry out to the Wash Warriors representative when required, the pickup may be considered a failed or missed pickup.

In the event of a failed or missed pickup caused by the customer, Wash Warriors will issue a partial refund within 72 hours, reduced by a service fee to cover transportation costs and the time spent attempting to complete the pickup.

The amount of the service fee may vary depending on the circumstances of the attempted pickup.

For additional information, please review our Return & Refund Policy and Terms of Service.

3. Merchandise Shipping

Wash Warriors merchandise, including clothing, bags, accessories, and other products, may be produced and fulfilled by third-party print-on-demand providers, including Printify.

Merchandise orders are shipped separately from laundry orders and may arrive in separate packages.

Shipping times for merchandise depend on the product, production time, shipping method, destination, and the third-party fulfillment provider.

4. Merchandise Processing

Merchandise is generally produced after an order is placed.

Because products may be made specifically for each customer, production may take additional time before the order is shipped.

Once an order has been produced and shipped, the customer will receive tracking information when tracking is available.

Estimated delivery dates are estimates and are not guaranteed.

5. Shipping Costs

Shipping charges for merchandise will be displayed during checkout before the customer completes their purchase.

Shipping costs may vary depending on:

  • Product type.
  • Quantity ordered.
  • Shipping destination.
  • Shipping method.
  • Fulfillment provider.

Customers are responsible for providing an accurate shipping address.

6. Shipping Delays

Wash Warriors is not responsible for shipping delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, transportation interruptions, incorrect addresses, customs delays, or other unforeseen circumstances.

If a merchandise order is delayed, customers may use the tracking information provided to monitor the shipment.

7. Lost or Damaged Merchandise

If merchandise arrives damaged, the customer should contact Wash Warriors as soon as possible and provide the order information and photographs of the damaged item and packaging when requested.

If a package is marked as delivered but cannot be located, the customer should first verify the delivery address and check with household members, neighbors, or the carrier when appropriate.

Wash Warriors will work with the applicable fulfillment or shipping provider to investigate eligible lost or damaged orders.

8. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Wash Warriors is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order can be reshipped.

9. Separate Orders

Laundry service orders and merchandise orders are separate transactions.

Purchasing merchandise does not automatically include laundry pickup or delivery, and placing a laundry order does not automatically include merchandise.

Merchandise may arrive separately from laundry orders and may be delivered by a third-party carrier.

10. Contact Us

If you have questions regarding shipping, delivery, or an order, please contact Wash Warriors:

Phone: 859-823-9213
Email: washwarriors26@gmail.com
Website: washwarriorslaundry.com

11. Policy Changes

Wash Warriors reserves the right to modify this Shipping & Delivery Policy at any time.

Any changes will be posted on the website and will apply to orders placed after the updated policy takes effect.