Terms of service

Terms of Service


Last Updated: September 14, 2026


Welcome to Wash Warriors. These Terms of Service govern your use of the Wash Warriors website, ordering system, laundry pickup, washing, drying, folding, and delivery services.


By placing an order or using Wash Warriors services, you acknowledge that you have read, understood, and agreed to these Terms of Service.


1. Our Services


Wash Warriors provides laundry pickup, wash, dry, fold, and delivery services.


Customers may place orders through our website or through other ordering methods made available by Wash Warriors.


Service availability, pickup times, delivery times, pricing, and service areas may vary.


2. Customer Responsibilities


Customers are responsible for:


  • Providing accurate contact information.
  • Providing an accurate pickup and delivery address.
  • Being available or making their laundry accessible at the scheduled pickup time.
  • Bringing the laundry out to the Wash Warriors representative when required for pickup.
  • Providing an accurate estimated weight of their laundry when placing an order.
  • Providing accurate washing or drying instructions when necessary.
  • Removing money, valuables, electronics, important documents, and other personal belongings from pockets and laundry before pickup.
  • Informing Wash Warriors of items that require special care.


Customers must not intentionally provide false or misleading information when placing an order.


3. Laundry Weight and Additional Charges


Customers are responsible for providing an accurate estimate of the weight of their laundry when placing an order.


Wash Warriors may weigh the laundry after pickup to verify the weight provided by the customer.


If the actual weight of the laundry is greater than the weight stated by the customer, the customer will be responsible for the additional cost associated with the difference in weight.


An invoice for the additional amount owed due to an inaccurate or underestimated laundry weight will be sent to the customer. If the customer has a valid payment card on file, Wash Warriors may charge the card on file for the additional amount owed.


Customers agree to pay any additional amount resulting from an inaccurate or underestimated laundry weight.


Refunds and cancellations are void for orders where the actual laundry weight exceeds the weight stated by the customer when the order was placed.


For example, if a customer orders service for 20 pounds but the laundry weighs 30 pounds, the customer will be responsible for the additional 10 pounds.


4. Pickup and Delivery


Customers are responsible for making their laundry accessible at the scheduled pickup time and providing accurate pickup and delivery information.


Customers must bring their laundry out to the Wash Warriors representative when required for pickup. If a customer fails to make the laundry accessible at the scheduled pickup time or fails to bring the laundry out to the Wash Warriors representative, the pickup may be considered a missed pickup.


If a customer misses a scheduled pickup because the laundry was not accessible or was not brought out to the Wash Warriors representative, Wash Warriors will issue a partial refund within 72 hours. The refund will be reduced by a service fee to cover transportation costs and the time spent attempting to complete the pickup.


Wash Warriors will make reasonable efforts to complete pickups and deliveries within the scheduled timeframe.


Wash Warriors is not responsible for delays caused by circumstances outside of our reasonable control, including traffic, severe weather, vehicle problems, road closures, inaccurate addresses, inaccessible locations, or a customer being unavailable.


If a customer is unavailable for a scheduled pickup or delivery, additional arrangements or fees may apply.


5. Laundry Care


Wash Warriors will make reasonable efforts to properly wash, dry, fold, and handle customer laundry according to the information provided by the customer.


Customers are responsible for identifying clothing or other items that require special washing or drying instructions.


Wash Warriors is not responsible for damage resulting from:


  • Incorrect or incomplete washing instructions.
  • Incorrect or incomplete drying instructions.
  • Pre-existing damage or wear.
  • Weak or damaged fabric.
  • Defective seams, buttons, zippers, or other materials.
  • Color bleeding.
  • Shrinking or fading that occurs during normal laundering.
  • Manufacturer defects.
  • Items that require special care but were not identified by the customer.
  • Items left in pockets or laundry.
  • Improperly labeled or unidentified items.


6. Prohibited Items


Customers must not place hazardous, illegal, or unsafe materials in laundry orders.


Prohibited items include, but are not limited to:


  • Weapons.
  • Explosives.
  • Flammable materials.
  • Hazardous chemicals.
  • Biohazardous materials.
  • Illegal substances.
  • Items contaminated with hazardous substances or materials that could create a health or safety risk.


Wash Warriors reserves the right to refuse or discontinue service for an order containing items that may create a safety, health, or legal risk.


7. Lost or Damaged Items


Wash Warriors will make reasonable efforts to prevent customer laundry from being lost or damaged while it is in our possession.


If a customer believes an item was lost or damaged while being handled by Wash Warriors, the customer should notify Wash Warriors as soon as reasonably possible and preferably within 7 days of delivery.


Wash Warriors may request information about the item, including its description, approximate age, condition, and estimated value.


Claims will be reviewed on a case-by-case basis.


Wash Warriors is not responsible for normal wear and tear, pre-existing damage, manufacturer defects, improper care instructions, or damage caused by circumstances outside of our reasonable control.


8. Refunds


Customers may request a refund within 7 days of the original transaction, subject to the limitations contained in these Terms of Service and the Wash Warriors Return & Refund Policy.


Refund requests submitted after the 7-day period may be denied.


If a customer fails to make laundry accessible at the scheduled pickup time or fails to bring the laundry out to the Wash Warriors representative, Wash Warriors will issue a partial refund within 72 hours. The refund will be reduced by a service fee to cover transportation costs and the time spent attempting to complete the pickup.


Refunds and cancellations are void for orders where the actual laundry weight exceeds the weight stated by the customer when the order was placed.


Wash Warriors reserves the right to review refund requests before issuing a refund.


Approved refunds will generally be returned to the original payment method.


9. Cancellations


Customers may request cancellation of an order, subject to these Terms of Service and the Wash Warriors Return & Refund Policy.


Once an order has been picked up, processed, washed, dried, folded, or delivered, cancellation may no longer be available.


Orders may not be cancelled or refunded because of an inaccurate or underestimated laundry weight when the actual laundry weight exceeds the weight stated by the customer.


10. Payments and Invoices


Customers agree to provide accurate payment information when placing an order.


Customers are responsible for paying the full amount due for the services requested.


If additional charges are incurred because the customer’s stated laundry weight was inaccurate or underestimated, Wash Warriors will send the customer an invoice for the difference.


If the customer has a valid payment card on file, the customer authorizes Wash Warriors to charge that card for the additional amount owed.


Customers are responsible for ensuring that their payment information remains accurate and up to date.


Failure to pay an invoice or additional amount owed may result in suspension or refusal of future services.


11. Website Use


Customers agree to use the Wash Warriors website and ordering system lawfully and responsibly.


Customers may not:


  • Submit fraudulent orders.
  • Provide false or misleading information.
  • Use stolen or unauthorized payment information.
  • Attempt to interfere with or damage the website.
  • Attempt to gain unauthorized access to accounts or systems.
  • Use the website for unlawful purposes.
  • Abuse or exploit the ordering system.


Wash Warriors reserves the right to refuse service, cancel orders, or restrict access to customers who misuse our website or services.


12. Service Availability


Wash Warriors does not guarantee that the website, ordering system, or laundry services will always be available without interruption.


Wash Warriors may temporarily suspend services because of maintenance, equipment problems, staffing issues, emergencies, weather, or other circumstances.


Wash Warriors may modify, suspend, or discontinue any portion of its services at any time.


13. Limitation of Liability


To the extent permitted by applicable law, Wash Warriors will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.


Wash Warriors is not responsible for circumstances beyond its reasonable control.


Nothing in these Terms of Service is intended to waive or limit any rights or protections that cannot legally be waived or limited under applicable law.


14. Changes to These Terms


Wash Warriors may update these Terms of Service from time to time.


Updated Terms will be posted on the Wash Warriors website and will include a new “Last Updated” date.


By continuing to use Wash Warriors services after updated Terms are posted, you acknowledge and agree to the updated Terms.


15. Contact Us


If you have questions about these Terms of Service, your order, or our services, please contact us:


Wash Warriors

Phone: 859-823-9213

Email: washwarriors26@gmail.com

Website: washwarriorslaundry.com


16. Acceptance of Terms


By placing an order with Wash Warriors or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our policies regarding laundry weight, additional invoices, payment cards on file, pickup accessibility, missed pickups, partial refunds, refunds, and cancellations.